Why Shoreline?
About Us
Improve product uptime, productivity, and security.
Founder and CEOShoreline
Prior to launching Shoreline, I was in charge of analytical and relational database infrastructure at AWS for eight years. During that time, my team and I oversaw millions of automated production deployments, but I quickly realized that the same level of automation didn't exist for production operations. The cloud made development faster, but production ops hasn't kept up. Dev is easier, but ops is harder -- what's wrong with this picture?
At AWS, we got there by automating away one thing each week and relentlessly executing on improved operations. It made our lives a lot better. Shoreline provides these benefits to everybody.
Your next major incident is less than 6 weeks away.
Increase uptime and reliability
Avoid embarrassing outages with Shoreline: the perfect cloud copilot for engineering teams who need to ensure systems and services are always available, stable, and secure. Our AIOps platform works everywhere you do and helps you reduce MTTD and MTTR, improve runbook quality, and increase uptime.
- Reduces MTTD & MTTR.
- Shoreline's AIOps platform helps engineering teams debug, repair, and automate away production incidents by streamlining and centralizing incident analysis and automatic remediation, increasing system and service uptime.
- Improves runbook quality.
- Shoreline uses your own incident data to identify related issues and transform them into actionable runbooks. Shoreline also helps you reduce overhead and cloud costs by identifying underutilized resources and executing safe cleanup actions.
- Increases availability.
- We restart all bad components automatically, failover across AZs and regions, and can execute even when the system is partially unavailable. Plus, Shoreline is the only AIOps platform that can execute commands across thousands of nodes and containers.
Empower your team to focus on what matters most.
Increase productivity and efficiency
Shoreline's AIOps platform leverages generative artificial intelligence and other AI advancements to accelerate the process of building automations and runbooks, which helps engineering teams get out of fire fighting mode and back in control.
Observability
Standard on-call
min
On-call with Shoreline
min
Shoreline's AIOps platform directly integrates with your observability tools and can automatically create alarms and execute debugging or remediation actions.
Shoreline's AIOps platform directly integrates with your observability tools and can automatically create alarms and execute debugging or remediation actions.
Incident Management
Standard on-call
minute
On-call with Shoreline
minute
Shoreline leverages machine learning to evaluate your tickets and automatically create a self-documented, parameterized, and executable runbook tailored to your cloud environment.
Shoreline leverages machine learning to evaluate your tickets and automatically create a self-documented, parameterized, and executable runbook tailored to your cloud environment.
Escalation & Debugging
Standard on-call
hours
Your on-call engineers start evaluating the incident, verifying if it's a false positive, duplicate, or novel issue. In 70%+ of cases, escalation to higher tier SRE is required, typically averaging 2-10 person hours to properly evaluate and resolve.
On-call with Shoreline
hours
Powered by AI, Shoreline detects and auto-remediates over 50% of your incidents without human intervention by identifying false positives, duplicates, and frequent incident types. Shoreline helps on-call engineers diagnose the root cause of the issue with debugging runbooks and fleet-wide execution.
MTTR
Standard on-call
hours
All manual debugging and remediation results in a typical mean time to repair (MTTR) of 3 hours, often requiring multiple engineers to be on call and respond to every incident.
On-call with Shoreline
hours
With Shoreline's AIOps solution, MTTR is reduced by over 75% to less than 1 hour, with 50% of incidents auto-remediated in seconds and the remaining 50% of incidents debugged and resolved in minutes.
- Allow your team to focus on features.
Build automated remediations with ease to resolve common issues. Empower your team to work on new features by creating runbooks with Shoreline's AI tooling: We analyze your incidents and auto-generate natural language explanations of what happened in production, along with actionable commands you can use to build new auto-remediations.
- Cut cloud costs.
Shoreline lowers infrastructure costs by identifying underutilized resources and executing safe cleanup runbooks. Integrate Shoreline with your current performance monitoring tools to observe services and assess running applications.
- Platform agnostic.
Simplify service management with support for all major cloud providers and the ability to quickly and easily port your scripts between AWS, Azure, GCP, across both Kubernetes and VM configurations. No matter where you're operating, Shoreline is there to help.
Protect your customers and your business with a full view of everything going on in production.
Increase security and compliance
Our AIOps solution helps engineering teams improve security and compliance with centralized incident analysis and remediation, comprehensive audit trail of all actions taken, powerful role-based and fine-grained access control, and constant data encryption.
- Fine-grained access control.
- Manage permissions for individual users, user groups, and even for individual actions or runbooks. Allow multiple teams to leverage Shoreline's AIOps platform without impacting each other, or share access and remediation runbooks where it makes sense for your organization.
- Full audit logs.
- Shoreline records every action including who ran it, what was done, and all the resources that were impacted. From there, you can optionally ship these audit entries to your log monitoring tools for real-time alerting.
- Reduces SSH usage.
- Rather than relying on SSH access, Shoreline uses Terraform, CI/CD pipelines, access control, scope limits, and circuit breakers to increase security and compliance throughout your organization.
- Complete data encryption.
- Shoreline encrypts data in transit and at rest using customer keys, ensures customer credentials are never made available, and is guided by the principle of least privilege to increase system security. We also maintain industry-standard certification levels including SOC2 compliance.
- Enforce execution approvals.
- Shoreline allows you to enforce manual approvals before certain actions or runbooks can be executed. Restrict individual users or entire teams using your existing SSO group designations.